Returns & Exchanges

Due to the perishable nature of our artisanal ice cream, we cannot accept physical returns; however, if your order arrives melted or damaged, we are committed to making it right with a replacement or refund.

1

Inspect Your Delivery

Upon arrival, please check your shipment immediately to ensure the dry ice has kept your pints frozen and the packaging is intact.

2

Document Issues

If there are any concerns regarding melting or damage, take a clear photo of the product and the shipping label within 24 hours of delivery.

3

Contact Our Team

Email our customer support team with your order number and photos to initiate a Melt-Free Guarantee claim.

4

Resolution Process

Once reviewed, we will either ship a fresh batch of your favorite flavors at no extra cost or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing